Frequently asked questions

Access is by invitation from your child's school. The school emails you an invitation after verifying your link to the child. There is no open sign-up.

When no recent GPS position is available, Buscolaire shows the scheduled time instead of an estimate. The “scheduled” label tells you the number doesn't come from GPS.

The last location received is more than two minutes old. It is no longer used to estimate arrival, and the scheduled time is shown instead. This can happen, for example, in areas with poor cellular coverage.

No. Buscolaire is a web app: open it in your browser and add it to your home screen. There is no app in the App Store or Google Play.

Only if boarding was recorded through an authorized attendance process. The bus arriving at the stop, detected by GPS, never confirms that a child got on.

Only people whose role requires it: linked parents, authorized school and service centre staff, and the operator's dispatch for the trip concerned. The driver sees the first name and last initial.

The school can propose a stop or a change. The operator and the service centre review the request through the agreed process before publishing a new route version.

No. Buscolaire works alongside your existing tools and agreements as a coordination layer. A pilot lets you measure its value without replacing anything.

Fill out the form on the Pilot page or write to us. We then set up a first conversation to define the territory, schools and buses involved.

No. Actions that require input are only offered when the bus is stopped. While moving, the console is a passive display.

With your authorization, your telematics provider sends positions through a signed webhook. No provider is connected yet: each connection is set up and tested during a pilot.

Once stopped, the driver reports an incident or a delay from the console. Dispatch receives it, assigns it and follows it until it is resolved. In an emergency, call 911.

French and English, everywhere: interface, notices, emails and public pages. Switching languages keeps your page and your session.

It is deleted or de-identified according to the retention rules set out in the agreement with each partner.

No. Personal information is never sold or used for advertising.

Use the form on the Contact page or email alysson@ardezign.com. For privacy questions, use the same address.